Log in to your account, go to "My Orders" to view real-time status; or contact customer service with your order number.
Most are for 3+; infant-specific plush (0+) meets CPSIA standards (no small parts, hypoallergenic).
In-stock items ship within 24hrs; custom plush takes 2-3 weeks. Delivery takes 3-7 business days (US).
Unused, unwashed items with original packaging can be returned/exchanged within 30 days. Quality issues get free return shipping.
2-3 weeks total: 3 days for design draft, 1 week for sample, 1-2 weeks for mass production.
Credit cards (Visa, Mastercard), PayPal, Apple Pay, and Google Pay.
Yes—all use hypoallergenic polyester/PP cotton, tested to ASTM/CPSIA standards (no toxic dyes).
Machine wash (gentle cycle, cold water) for most; small keychains or custom ones recommend hand washing.
Yes—each product page lists exact dimensions (height/width); custom plush can be sized per your request.
Out-of-stock items are marked on the page. You can sign up for restock notifications via email.
Take photos of the damage, contact customer service within 48hrs of receipt—we’ll send a replacement or refund.
No—we comply with privacy laws; your info is only used for orders/shipping, not shared or sold.
